Childhealthy subscription packages

 

Terms and Conditions

The use of this website and our services is subject to the following Terms and Conditions. By accessing this website or registering as a patient of the clinic you agree to be bound by the Terms and Conditions set out below. It is the intention of Childhealthy Ltd that all terms of a financial contract between the member and Childhealthy Ltd are contained in this document. If you have any queries then do not hesitate to contact us at info@childhealthy.co.uk or 0207 390 8045. You must read, agree and accept all of the terms and conditions contained in this agreement and our Privacy Policy.

These terms and conditions are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes and regulations regarding your use of our website and services. We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Privacy Policy. We may amend these Terms and Conditions at any time by posting an amended agreement on our website. Any amended Terms and Conditions will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

Nothing in these Terms and Conditions shall create or be construed to imply any agency, partnership, joint venture, employee-employer relationship or franchisor-franchisee relationship between you and us. Headings are for ease of reference purposes only and in no define, limit, construe or describe the scope or extent of such section. If any provision of these Terms and Conditions is held to be invalid or unenforceable; such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement but we may assign it at our sole discretion. Our failure to act with respect to a breach by you or others shall not be considered as a waiver of right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

Definitions

Childhealthy Ltd mean the private limited company CHILDHEALTHY Ltd, registered in England and Wales, registered company number 09369213. The registered address is 7 Lindum Terrace, Lincoln, Lincolnshire, LN2 5RP.

‘Clinic’ means any clinic operated by Childhealthy Ltd.

‘Member’ means a patient registered at the clinic.

‘Membership’ is offered in three different categories including membership Peace of mind, reassurance and calm.

  1. SUBSCRIPTIONS

There are 3 different levels of membership: Peace of mind, reassurance and calm. Please read the descriptions below carefully to ensure you choose the correct membership for your needs. Each subscription package is priced per child.

Payments are processed securely through Stripe, a leading global payment platform. Stripe is PCI DSS compliant and uses advanced encryption (e.g., AES-256) to protect your card details. We do not have access to your full card number or CVV. Only the last 4 digits of your card and expiration date are visible to us.

Stripe's data retention policy aligns with industry best practices. You have the right to request the deletion of your card details from Stripe's records. For any payment disputes or issues, please contact Stripe directly or refer to their dispute resolution process. Stripe may use trusted third-party service providers to assist with payment processing, which are required to comply with the same security standards.

In the case of another person completing the registration for a patient, for example a parent they are agreeing to be responsible for the payment of all invoices.

  • PEACE OF MIND SUBSCRIPTION DETAILS

This subscription package is offered to a limited number only and Childhealthy Ltd reserves the right to adjust the number of packages available. 

Unlimited paediatric appointments

*These are face appointments with one of the Childhealthy general paediatric consultants. *Please note specialist services and remote appointments are excluded. The subscription starts on the day payment is taken and lasts for 12 months from that date. 

Out of hours contact

Available during the following hours:

Monday – Friday 9am – 8pm

Saturday – 9am – 1pm

If you need to contact one of our team of paediatricians with a concern, we will aim to solve the problem, refer for a next day appointment in our clinic or recommend emergency treatment.

Out of hours excludes Sunday and public bank holidays.

Priority booking

In the event of no appointments being available you will be offered the next available appointment during clinic opening times. 

Free remote prescribing

*Please note the cost of the medication is not included.

*Please note if a new medication is being requested the paediatrician might recommend an appointment before issuing a new prescription. 

Subscription to the Childhealthly monthly newsletter

  • REASSURANCE SUBSCRIPTION DETAILS

Eight paediatric appointments annually

The number included depends on the level of package you have chosen. These are face appointments with one of the Childhealthy general paediatric consultants. *Please note specialist services and remote appointments are excluded. The subscription starts on the day payment is taken and lasts for 12 months from that date.

Free remote prescribing

*Please note the cost of the medication is not included.

*Please note if a new medication is being requested the paediatrician might recommend an appointment before issuing a new prescription. 

Subscription to the Childhealthly monthly newsletter

  • CALM SUBSCRIPTION DETAILS

Four paediatric appointments annually

The number included depends on the level of package you have chosen. These are face appointments with one of the Childhealthy general paediatric consultants. *Please note specialist services and remote appointments are excluded. The subscription starts on the day payment is taken and lasts for 12 months from that date.

Free remote prescribing

*Please note the cost of the medication is not included.

*Please note if a new medication is being requested the paediatrician might recommend an appointment before issuing a new prescription.

Subscription to the Childhealthly monthly newsletter

Subscription fees are payable upfront annually at the time of booking. We accept all major credit and debit cards including American Express. We do not charge you any delivery or transaction fee. We can only accept payments in British Pounds (GBP). The subscription starts on the day payment is taken and lasts for 12 months from that date.

Subscription fees do not include vaccinations, diagnostic tests, home visits, laboratory fees, imaging fees, investigation fees, consultation with other therapists, consultations with other specialists and consultations outside of clinic opening hours.

  1. ADDITIONAL CHARGES

Any additional charges will be advised to patients before they are charged. If you have any queries or questions regarding fees please do not hesitate to ask for clarification. Please note additional fees may be incurred for vaccinations, laboratory fees, procedure fees and home visits. All such fees are payable immediately after the provision of service, for some consultations or health screening payment may be required in advance.

  1. CANCELLATION

New members may cancel their membership within 14 days of joining and receive a full refund.

If the clinic’s services have already been used within the 14-day period they will receive a full refund minus any reasonable costs incurred, which will be based on our fees for consultations or other services provided.

After the first 14 days of joining members may cancel their membership at any time for a pro rata refund minus any reasonable costs incurred, which will be based on our fees for consultations or other services provided.

Cancellation requests may be made in writing to Childhealthy by email info@childhealthy.co.uk. Cancellations will be confirmed in writing and it is the member’s responsibility to ensure their cancellation request has been received and confirmed by the clinic.

  1. REFUNDS

Fees paid for additional services such as vaccinations, laboratory fees and home visit fees are incurred at the time of provision, and therefore they are not refundable.

  1. REGISTRATION

All persons signing up to the subscription package must register with the clinic and will be asked to complete a registration questionnaire.

  1. SERVICES PROVIDED BY CHILDHEALTHY LTD

Childhealthy undertakes to provide private service to its members within the clinic opening hours. Fully qualified General Paediatricians registered with the General Medical Council will provide consultations.

Appointments are available within the clinic opening hours. Appointments may be booked by telephone, by email or in person. Patients will usually be able to see a doctor of their choice, if an urgent appointment is requested this may not be possible. Appointments may be booked up to 4 weeks in advance or on the same day. In the unlikely event, that a same-day appointment is not available a next day appointment will be offered. Patients may be directed to attend a emergency depending on their medical needs. Patients must be within the United Kingdom to receive medical care.

Occasionally circumstances beyond our control may limit the availability of services provided by the clinic. In case of emergencies such as fire or flood, the clinic services may be provided at an alternative location for a short period. If the clinic permanently moves location at least 3 months’ notice will be given to all members.

  1. Clinic Opening Hours

The clinic’s core opening hours are 09:00 to 17:00 Monday to Friday. The clinic is usually closed on Saturdays, Sundays and public holidays. Members will be given at least 3 months’ notice of any planned changes to clinic opening hours.

  1. CARE OUTSIDE OF CLINIC OPENING HOURS

In a medical emergency, patients may be directed to call the emergency services on 999 or attend their nearest Accident and Emergency department.

  1. LIABILITY

9.1. All General Paediatricians and other clinicians practicing at Childhealthy Ltd will have appropriate professional medical indemnity for their work. All general paediatricians, specialists and therapists who contract with Childhealthy Ltd have their own medical indemnity cover and they see patients under practising privileges for the hospitals where they run their clinics.

9.2. Childhealthy Ltd assists in appointment booking, and inquiries and provides invoicing services on their behalf. In addition to ensuring they are appropriately qualified to provide their professional services. These doctors and other specialists retain all professional responsibility and liability for the clinical care they provide. Any complaint regarding their service should be directed to the healthcare professional who has provided the care.

  1. FORCE MAJEURE

Where the performance by Childhealthy Ltd of its obligations under these terms and conditions is delayed, hindered or prevented by an event or events beyond its reasonable control and against which an experienced service provider could not be reasonably have been expected to take precautions, Childhealthy Ltd shall promptly notify the patient, in writing, specifying the nature of the force majeure event and stating the anticipated delay in the performance of its service.

Childhealthy Ltd shall have no liability to a Member or Non-Member for any failure to deliver the services or any delay in doing so for any damage or defect to the services provided that is caused by an event, including without limitation strikes and other industrial disputes, extreme weather, epidemic, pandemic, terrorist incidents, breakdown of systems or network access, flood, fire, explosion, earthquake, windstorm, other nature disasters, war, civil war, riots or Government action preventing the delivery of services.

  1. DATA PROTECTION

It is necessary for the purpose of providing healthcare for Childhealthy to retain members’ personal data including identity, contact details and medical information. All information is held within a secure and encrypted computer system. Patients may request copies of their medical records at any time, in accordance with our Access to Medical Records policy available on request. We will not share your information with any other parties without your express consent, except in cases of emergency such as a life-threatening illness. We comply with the Data Protection Act 1998 and are registered with the Information Commissioner’s Office. Please also see our privacy policy for further information.

  1. TERMINATION OF MEMBERSHIP AGREEMENT BY CHILDHEALTHY

The clinic will not tolerate violent, aggressive or abusive behaviour. Childhealthy Ltd reserves the right to immediately terminate its contract with any patient who is violent, aggressive or abusive. In these circumstances, any membership fees paid in advance that relate to a period after termination will be refunded in full.

We may immediately issue a warning and deny your access to all or part of the website or refuse to provide our services to you without notice if:

  • You are in breach of any part of this agreement.
  • We cannot, for any reason, verify or authenticate any information you provide to us.
  • We believe that your actions may cause legal liability for us, you or any other user.
  • We believe that we can no longer provide you with safe medical care, including where there has been a breakdown of trust between the patient and doctor.
  1. UNPAID INVOICES

Childhealthy Ltd may terminate this agreement if any membership fee remains unpaid 30 days after its due date for payment. Fees for other services are payable at the time of provision. In the event of a client having an unpaid invoice over 30 days, Childhealthy Ltd may refuse to provide further services until the invoice has been settled.

  1. CANCELLATION OF APPOINTMENTS

In the rare situation that Childhealthy Ltd has to cancel your appointment, you will be offered a further appointment as soon as possible.

  1. MISSED APPOINTMENTS

Appointments missed without being rescheduled or cancelled will be subject to our standard non-attendance charge.

  1. MEMBERSHIP FEES REVIEW

Membership fees will be reviewed annually. Childhealthy maybe review members usage and reserves the right to adjust prices, members will be given at least 3 months’ notice of any change to membership fees annually.

  1. COMPLAINTS

Childhealthy Ltd sets itself the highest standards of care if we fail to meet our own high expectations then please let us know immediately. We know that sometimes things may go wrong, but we will always do our best to put them right as soon as possible. If you are unhappy with the service, you have received then please contact us.

  1. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

This website and all materials on it, including, but not limited to, images, are the sole property of Childhealthy Ltd and are protected from unauthorised copying and dissemination by copyrights law and trademark law. You may not reproduce, republish, upload, post, transmit or distribute in any way whatsoever any materials from childhealthy.co.uk without the prior written permission of Childhealthy Ltd.

  1. ACCEPTABLE USE

You acknowledge that you are responsible for all communications sent via or to this website and agree to your use of this website for proper and lawful purposes only. You will not carry out any act or omission or procedure which would

  • damage, delay, interrupt or impair the use of this website or its software;
  • cause any illegal, offensive, defamatory material to be placed on or associated with this website;
  • be in breach of any copyright, trademark, privacy, confidence, or any other third-party right; or
  • cause any inconvenience to its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).

In the event that you breach any of these Terms and Conditions, you will indemnify and keep indemnified Childhealthy Ltd, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.