FAQs - For Parents, By Parents

Yes. Childhealthy offer remote paediatric telephone or video consultations. This is ideally for parents and families that we have previously met in clinic or to follow up results of tests, however can also be for new patients.

Many conditions and illnesses require clinic assessment and you will be advised if this is the case. Consultations are booked by appointment and charged as self pay or to your health insurance in the same way as clinic consultations. Pre authorisation from your insurance is required for a remote consultation. Please contact the office for further information.

Childhealthy has clinic availability daily at conveniently located hospitals in London. Clinic, remote appointments and home visits are all available including weekends.

We can always find a time to suit you, so please do ask if you are having difficulty finding a suitable time.

Childhealthy is a private paediatric practice run by Dr Yiannis Ioannou, Consultant Paediatrician and associate paediatricians. Childhealthy frequently refers to the paediatric specialists and therapists listed  who work independently from the practice.  

Yes, Childhealthy are frequently the first port of call for our patients for all health concerns and you can book an appointment without seeing your GP. However, many insurance companies require a GP referral in order to authorise a visit so please do check your policy details.

If you have booked an appointment directly through one of the private hospitals, your details will be registered with the hospital where you are visiting us. You will also receive a call from us to register your child to our practice. The office will ask for demographic information including name, date of birth, address, contact number and email and insurance details including membership number and pre-authorisation number. If you call us directly our office will register you on both systems. Information is stored securely and Childhealthy is registered with the Information Commissioner’s Office. Unless booked at short notice, you will receive email confirmation and a reminder of the appointment time, date and place.

Any information that you think may be helpful for us relating to your child’s health. Please bring your baby’s red book, GP referral letter if you have one, any relevant previous clinical correspondence, test results or health records. If you forget these don’t worry, it will not affect the appointment.

Yes. Home visits are pre-arranged and by appointment. Please contact the office during working hours to arrange a home visit.

Fees vary according to specialist seen. For full fee information please contact the office. Please note that vaccinations, medicines and tests are charged separately.

All financial aspects of our practice are managed by Trusthealth Ltd. Our practice accepts all payment methods including online bank transfer, cash, cheque and credit card payments. Prior to your visit, you will be asked for credit card details to secure the booking. Details are stored securely and only used with permission. Following the consultation, an invoice will be issued and your credit card charged unless you request to pay by an alternate method. Your credit card will also be charged if there is a shortfall on the account from an insurance company, once again only with notification and your permission. You may also pay by credit card over the phone. Bank details for online transfers are available on the invoice. Please contact us for more details on consultation fees and payment details. Pay for your consultation online here

Childhealthy specialists are registered with the insurance companies listed below. Pre-authorisation is required for the individual specialist seen. The extent of cover depends on your insurance policy and some insurance companies may not cover the full cost of the consultation. Your policy may include an excess which is an amount you will need to pay directly to Childhealthy. You will be asked for your policy number and pre-authorisation details. Insured patients are still asked to provide credit card details to secure the booking, but this will not be charged without prior consent.

• AXA PPP
• Aetna
• Aviva
• Allianz
• BUPA, BUPA International
• CIGNA, CIGNA International & Global
• CS Healthcare
• Exeter Family Friendly
• Freedom Health
• HTH, Geo-Blue
• Pru Health
• Simply Health
• Standard Life
• Van Breda
• WPA

If your insurance company is not on this list please contact us to discuss payment options and we will be able to help.

In some cases, blood tests, scans or x rays may be requested by us to investigate your child’s symptoms. Childhealthy does not charge directly for any medical investigations. The cost of tests is determined by and charged by the hospital in which we are seeing your child. Prices vary slightly between hospitals and can be requested in advance from the hospital before proceeding with tests. If your visit is covered by health insurance, pre authorisation from your insurance company is needed for any investigations and you will be liable for any limits exceeded on your insurance policy. Vaccines and medicines are also charged separately by the hospital pharmacy and many insurance companies do not cover the costs of vaccines, so please do check your policy coverage.

Yes, we can arrange admission and inpatient care at The Portland Hospital, Bupa Cromwell and Chelsea and Westminster Hospitals.